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Guest Reviews

We strive to provide quality and individual service to each guest at a personalised level.

Feedback from guests means the world to us. It sets the bar and we try to rise it higher. It helps us to measure our successfulness and improve our customer satisfaction to serve our next guests and you better.

With a new website in 2016, we have started again with new reveiws.

Please read below for independent 'from the heart' reports via revieved emails, review websites like TripAdvisor.com.au or from guests chalet iPads feedback forms completed upon departure. Other review site include our FaceBook page (click link below), Google and Booking.com if you wish to review all good and (a few) bad reviews.

iPad review - Wicked Witch Chalet

We had a lovely stay - thank you so much :). Everything was wonderful, thoroughly loved the outside private spa and listening to the Stream ....... true bliss!! Would just like to mention a small concern we did have with the height of the side piece of timber on the very bottom set of 2 stairs leading down into the kitchen. My Fiancé stubbed his toes not long after we arrived into the Chalet, so we actually placed the paper towel holder stand in front of the area. Delicious breakfast - much appreciated :)

Guest (June, 2018)

Email review

Thank you all for the wonderful and generous hospitality. My boyfriend proposed to me. So I thank you from the bottom of my heart for such a beautiful time away from home. I was able to finally stop, relax and to just breath.... Brian and I have worked in the building and construction industry for a long time and we were able to talk intensively about the work gone into building your well thought out establishment. We guessed it was about in the 80's as DA and BAs would have been processed quickly compared to now! The upkept deserves a big reward. Great work guys....

Guest (June, 2018)

TripAdvisor review

The amazing weather and the amazing location when we stayed in Belle aided our relaxation and our enjoyment. The amenities were excellent and when things didn't go to plan (an empty gas bottle) we were able to call for assistance and a replacement arrived straight away. Belle was well equipped, clean and warm with plenty of firewood on hand to light fires in the cooler evenings. We enjoyed the opportunity to eat local fare cooked on our own barbie and we were able to come and go as we pleased without worrying about disturbing anyone. We would highly recommend this to our friends and are looking forward to coming back another time.

Guest (June, 2018)

Email review - Doc Chalet

Dear Wayne, I just wanted to apologise as we did not have enough time to complete the feedback form before we left. We just wanted to say thank you for the excellent customer service provided and the quality of the accomodation. Spending the weekend at the Doc was a unique experience, it was a beautiful atmosphere being next to the stream and the chalet was really cozy and in excellent conditions. It was magical when we were playing tennis and a wallaby run behind the fence! The food was also excellent, perfect amount and quality for two people. We will recommend you to all of our friends! Have a lovely day.

Maria (May, 2018)

iPad review - King Louie Chalet

Out of all the hinterland retreats that we have stayed north & south of Brisbane, we can truly say that your Mouse House is one the BEST we have stayed in over the years. You should be very proud of your business and all the little special touches making your guest's stay even more memorable.

May, 2018

iPad review - Doc Chalet

Absolutely amazing. I love the privacy and serenity. I loved that we did not have to leave our Chalet for anything and had a wonderful time. I honestly cannot complain about anything and could not ask for a better experience. The fact that everything is provided was absolutely amazing. I felt that all we had to do was relax. The Ipad is also a great tool and we found it very useful. Thank you for an amazing mini break.

Guest (May, 2018)

iPad review - Prince Charming Chalet

It was the most enjoyable two nights / days & we didn\'t want to leave. We can\'t wait to come back in Summer & make use of the water. Thank you for providing such a magical experience.

May, 2018

iPad review - Bashful Chalet

We loved our stay and will definitely be back in Spring this time to stay in Belle as while we were here you kindly let my husband and I have a look through it as Beauty and the Beast is my favourite movie. I also ordered the breakfast hamper and it was top notch. Plenty of food packed into the basket and great variety. We stayed in Bashful and it was so cozy and your cleaning staff are just great. Everything was so clean and fresh. Lot of detail was done by your cleaning crew. The owners were friendly and so helpful from first arriving to right up when leaving. I would 100% recommend the Mousehouse to everyone and can\'t wait till we come back Kind regards Rowena ans Steve.

Guest (June, 2018)

iPad review - Sneezy Chalet

Hubby and I have had the most relaxing weekend for our anniversary, it was perfect.

May, 2018

iPad review - King Louie Chalet

Absolutely stunning, and will definitely come back from Adelaide just to stay here.

May, 2018

iPad reieiw - Belle

When I found Mouses House online I was so blown away that I started planning to come here straight away. We also convinced a couple we're close with to come too. We flew in from South Australia and stayed in Belle and our friends stayed in King Louie. From the friendliness of the staff to the presentation of our chalet and the surrounds everything was perfect. We met the native turkeys and 3 very inquisitive possums which were definitely a highlight. We lit the fire every night and used the Webber bbq for everything. It was always so peaceful, and waking up to the sounds of birds and the creek was a delight. We fell in love with the place so much that we have decided to return in October for our honeymoon. Thank you so much for making our five year anniversary trip perfect. I look forward to returning many times and hopefully trying all the chalets!

April, 2018

Email review

Another superlatively lovely stay - our 6th, I think, so far. And we\'ll be back. It is such a beautiful escape and Wayne and Christine are simply delightful. Thank you again..

May, 2018

iPad reieiw - Wicked Witch Chalet

We only had a two night stay and wished it was longer. We thoroughly enjoyed the Indulgence package and we certainly got what we paid for. Considering we were only there for two nights, we nearly had too much food but certainly can\'t complain about the quality and servings. Our shared massage was wonderful. It certainly was a relaxing getaway from the busy life we lead.

April, 2018

Email review

This is the most glorious place. We enjoyed every minute and were very sad to leave. Thanks very much, we\'ll be back again. x.

Guest (March, 2018)

iPad review - Belle Chalet

Belle was one of the cleanest places we have ever stayed, we loved the friendliness of staff, tennis court, large range old dvds, proximity to everything and just overall peaceful and beautiful chalet and setting. We will definitely be coming back.

March, 2018

iPad review - Sleeping Beauty Chalet

I booked this room for my 24th wedding anniversary and without a doubt it was the best experience we have had. In all our 24 years we have never stayed at such a beautiful place. We will be back for sure.

Guest (March, 2018)

iPad review

We had a lovely stay - thank you so much :). Everything was wonderful, thoroughly loved the outside private spa and listening to the Stream ....... true bliss!! Would just like to mention a small concern we did have with the height of the side piece of timber on the very bottom set of 2 stairs leading down into the kitchen. My Fiancé stubbed his toes not long after we arrived into the Chalet, so we actually placed the paper towel holder stand in front of the area. Delicious breakfast - much appreciated :)

March, 2018

iPad review

We really enjoyed our stay. It was so clean and well presented, the chalet had everything that we needed. It felt like no one else was around surrounded by bushland. I loved everything about the it.

Guest (March, 2018)

TripAdvisor review

Absolutely beautiful part of the world to relax. This was our second visit to the mouses house. Both times staying in sleeping beauty and it was every bit as stunning as the last time. The chalet is perfect,very clean,comfortable and has everything you would ever need for a magical relaxing break. Unfortunately it rained the entire weekend (well it is rainforest! ) But this did not stop us having another wonderful time! Cannot recommend this place enough. If you want to spoil yourself and relax in absolute paradise, this is the place! Its quite a long way to the nearest shops so i recommend taking your own provisions but the hampers that they can provide are extremely good. Definitely worth a trip to see the stunning natural bridge while you are up there too. Thank you to the amazing mouses house again, and thank you to the fantastic staff for making our stay perfect. See you soon. ....

Ian (Feb, 2018)

Email review

Hi there. We didn't fill in the ipad form while we were staying there....apologies...just forgot. To awed by our wonderful break away. We want to tell you that we haven't stopped "raving" about just how special the Mouses House is and to say we honestly couldn't think of anything that you could improve on to make it any better. Thank you for a wonderful mini holiday. We will be back 😊.

Guest (Feb, 2018)

iPad review

We absolutely loved our stay, our internet dropping out was tended to promptly and we appreciated this. We will be recommending the Mouse\'s House to everyone.

Guest from Prince Charming Chalet (Feb, 2018)

Email feedback

Dear Wayne, Thank you so much for having us. We thoroughly enjoyed our stay at the mouses houses. It was hands down one of the best accomodation venues we have ever been to. You were so accomodating, informative and thoughtful. The breakfast was such a wonderful suprise. Everything was thought out and such a pleasurable experience we really did not want to leave. We will definately be back in the near future. Kind regards.

Cara and Jaron D. (Dec, 2017)

iPad review

Overall, a beautiful place to stay in the relaxing environment of a rainforest. I have already highly recommended the Mouses House to friends and family.

Guest from Grumpy Chalet ( Nov, 2017)

iPad review

Dear Wayne & Christine, Sorry we forgot to do feedback on the iPad on leaving. We thoroughly enjoyed our 3 night stay in King Louie on the weekend. We were just wowed with how beautiful the cabin was and loved the option of the indoor or outdoor spa. We were lucky enough To experience different weather and it was great to see and hear the rain so that we could experience the creeks running and the Sounds of the birdlife revelling in the conditions. The weather was cool enough to experience the fireplace which was nice. The artwork in King Louie was really impressive, so much so we tried to find the artists name on the internet but to no avail. Everything we needed was in the cabin and the bed was the most comfortable we have ever slept on. We have been lucky enough to spend time at some lovely accommodation and the mouses house is definitely one of our favourites' and Look forward to returning soon & possibly experience one of the other cabins which looked great on our walk around the grounds. I had to say a big thank you for some advice from reception on how to remove a tick I picked up on Saturday. We found Springbrook and The national parks even more beautiful than the Daintree we visited last year. We really can't find any negatives, only positives and look forward to staying with you again soon. Kind regards

Neal & Debbie (Oct, 2017)

iPad review

Fantastic break, just what we needed. We will definitely be coming back again, thank you all for such a wonderful break, we loved it!

Guest (Oct, 2017)

iPad review

A definite sweet escape from the hectic work life. It's truly a memorable stay in The Mousses for us and we will return, again. Thank you for this wonderful experience. Loved it the first time in 1991, again 1992 and still oved it 25 years later.

Guest (Oct, 2017)

Snow White guests

We loved our stay it is such a beautiful environment. From the moment we arrived front desk was very polite and informative. The chalet was very well presented on arrival and we immediately noticed the cleanliness of the chalet and all of the appliances. We have had an awesome stay and we will not only be back ourselves but also recommending to all our friends and family to come and enjoy this wonderful establishment. Thank you very much for a truly memorable honeymoon, 6 stars.

Anthony (Sept, 2017)

iPad feedback

We loved our stay it is such a beautiful environment. From the moment we arrived front desk was very polite and informative. The chalet was very well presented on arrival and we immediately noticed the cleanliness of the chalet and all of the appliances. We have had an awesome stay and we will not only be back ourselves but also recommending to all our friends and family to come and enjoy this wonderful establishment. Thank you very much for a truly memorable honeymoon, 6 stars.

Anthony (Sept, 2017)

iPad feedback

It was one of the most beautiful places I have stayed in. The whole experience, the fire at night, the spa, the deck BBQ and the retreat like atmosphere was wonderful. I've stayed at many places in the world this was one of my best experiences. Thank you. Shanelle Bennett

Shanelle (Sept, 2017)

iPad feedback

We had a wonderful 4 night stay in Sleeping Beauty, which suited us perfectly. During this time we were able to do all of the walks in the area, including the 16km Warrie Circuit on one day. After our walks, the wonderful spa on the jetty was so welcome and relaxing! The breakfast hamper provided was plentiful and delicious. Everything in the kitchen was well maintained, clean and easy to use and the outdoor BBQ was clean and worked very well for our evening meals. We would love to come back and stay in another chalet - although Sleeping Beauty was so comfortable, peaceful and relaxing we may return to her! Thank you.

Guest (Sept, 2017)

Snow White feedback

We celebrated our honeymoon in the beautiful chalet and loved every second of it. The friendly staff and possums helped us feel very welcomed. We really never wanted to leave and hope one day to own a chalet and spa by the creek. Thankyou so much for sharing your wonderful destination with us.

Tanya (Sept, 2017)

iPad feedback

My partner and I stayed in Dopey in early Aug 2017 and we were absolutely blown away upon arrival. The drive up among the stunning scenery was so beautiful and a great way to build the anticipation of the rain forest retreat! We dealt with the owner, Wayne when checking in and he did a brilliant job of explaining everything to us and made us feel very welcomed. We thoroughly enjoyed the wooden walkway through the retreat and stopped multiple times to view the streams and soak in the scenery before making our way up to Dopey. What an adorable little cabin Dopey is! We kept the glass door open (fly wire closed) to let in the crisp and fresh air, had the fire going, cuddled up on the couch while enjoying the birds singing and the wildlife walking around (a shrub turkey we named Kev). It was so unbelievably cozy that we were very sad to leave. We thoroughly enjoyed every minute of our stay here and would love to return in the future. Thank you Wayne for a wonderful experience!

Guest (August, 2017)

Snow White feedback

This is hands down the best place I\'ve ever stayed. This visit was my third and I hope to keep coming back

Guest (August, 2017)

iPad feedback

My husband Gareth and I had a blissful two nights and wished for longer. Snow White is a gorgeous chalet with stunning surrounds. It was a wonderful opportunity for us to reconnect, away from the hectic reality of our daily lives. Thank you - we will be back!!

Guest (April, 2017)

iPad feedback

Wayne and Christine, you guys tick all the boxes for a Excellence in our opinion and experience. Mouses House is truly a relaxing peaceful hideaway with amazing rainforest and animals which you have preserved beautifully with the chalets blending perfectly into the environment. We would come back here in a heartbeat! The walkways, creeks and tranquility that greets you the moment you arrive melts away your stresses instantly. It's a very special place we would encourage family/friends to discover and it's been wonderful place for us to celebrate our 34th anniversary. Kindest regards, 2 happy guests.

Dawn & Hugh (February, 2017)

Written note feedback

Thank you for the most wonderful relaxing stay.Mouses houseIs absolutely stunning.So private and peaceful.Sheer bliss. Will definitely be back and recommend to family and friends.

Luke & Nicole (January, 2017)

Tripadvicer award 2018
Award T-QUAL
Certificate of Excellence Tripadvisor
Hotels Combined Recognition of Excellence 2017
Award ECO certified
Award ABIA Winner
Award QTA-2011
Award QTA-2010
Award QTA-2009

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